Do you have a minimum order amount?
Yes. Our minimum order is $10.00 of merchandise (excluding shipping costs). Shipping is additional and you will have the opportunity to select the shipping method prior to finalizing/completing your order. Please be advised that orders that do not have a minimum of $10.00 of merchandise will NOT be processed. We have a minimum order policy so that we can continue to offer spectacular prices on thousands of electronic parts.
Why are your prices so low?
We specialize in purchasing inventory lots directly from manufacturers and companies that build electronic equipment. We also have sources that offer us unique and custom parts that you will not find anywhere else. Often we are able to get excess parts inventory from manufacturers who are discontinuing a current product and are liquidating their inventories. We pass the savings on directly to our customers. We carry many of the same products that you will find at a distributor but at a fraction of the price!
Our inventory is constantly changing. Every day, new inventory arrives at our warehouse. Check the New Item section for our latest product offerings. We put new products online weekly and our online customers get the first chance to purchase product before we publish a flyer or a catalog. Sometimes we have a very limited quantity of a new item and it will sell out quickly. If you see something of interest, don't wait too long because it might sell out.
Why do you sell out of items?
Due to the nature of our purchases, we often cannot get additional parts. Since many of our purchases are closeouts or special deals from manufacturers, once we run out of stock we sell an item out. We do not backorder items that are out of stock. If an item that you ordered is sold out, it will be removed from your invoice and you will not be charged.
Can I add an item to my order after it has been placed?
No, we are unable to add items to orders once they have been placed. Our online store is integrated with our warehouse inventory and shipping systems for faster shipment times on all orders. Once an order is placed online, an invoice is generated at the same time that is used by our order fulfillment team to prepare your order for shipment. Once the invoice is generated, we cannot make changes. Since the invoice is generated at the time that your order is placed, it is important that you include all of the items that you want as we will not be able to add them at a later time.
I need to cancel my order, can I do that?
Maybe, if your order hasn't already been processed. If you have placed an order online and would like to cancel your order, you must call us ASAP to cancel your order. DO NOT e-mail us to cancel your order. Our turn around time on online orders is very quick and we often ship the same day that the order is placed. Once your order has shipped we are unable to cancel your order.
I just received my order and a part was missing or damaged, what should I do?
Please call us at 1-800-445-0697 and we will be happy to assist you. Please note that any problems must be addressed within 30 days of your order date.
What are your hours of operation?
Our online store is open 24 hours a day 7 days a week. You can browse our inventory and place orders any time day or night.
Our ordering department, shipping department and technical department are available Monday through Friday from 8:00 am to 4:30 pm (Arizona Time- the state of Arizona doesn't observe daylight savings so we are one hour ahead of the west coast during the fall/winter and the same time spring/summer).
We ship out orders every day except Saturday and Sunday and holidays. Our Office and Warehouse are closed on weekends.
I sent you an e-mail and I haven't heard back from you?
We do our best to respond to legitimate e-mail that we receive. The majority of the e-mail that we receive is spam and is filtered out. Every now and then a legitimate e-mail is filtered as spam. We apologize for this. If you have a broken part or missing item, please call us at 1-800-445-0697.
In addition, we are not a design firm or engineering firm so we are unable to answer design related questions.
Do you accept open account orders?
Individual or Company = NO
School or Government Agency = Yes
We only accept open account orders from Schools and Government Agencies. We do not accept online open account orders. We have a $50 minimum order for open account orders. Our terms are NET 30 and since we usually can't obtain more of the items listed we do not backorder. You will be invoiced for only what we have available that is on your purchase order. Sorry, no verbal purchase orders accepted - you must fax (480-661-8259) or mail your official purchase order.
Call our toll free line 1-800-445-0697 if you have any questions.
I ordered the wrong part and I would like to return it. Do you accept returns?
If you have ordered the wrong part or would like to return an item, you have 30 days from date of purchase to complete your return. Parts must be in original condition. Returns after 30 days will not be accepted and no adjustments whatsoever can be made after 30 days. All returned items are subject to a 15% restocking fee. Please call (480) 451-7454 to obtain a Return Merchandise Authorization before shipping any parts back to us.
Kits cannot be returned for any credit adjustment or refund once they have been opened. We do however, have a repair service. If your kit fails to operate, you may return it to us with a check for $25.00 and we will repair your kit and return it to you. All requests for repairs must be made within 30 days of your original order date and the $25.00 amount must be included with your returned kit. We reserve the right to refuse to repair any kit which our technicians determine to be uneconomical to repair.
Do you send out free samples?
No, we do not. If you are interested in an item for a specific application or future product you must order the part.
Can I get a discount?
Our prices are already heavily discounted. If there are quantity discounts available for an item, the price breaks appear online. In rare circumstances we will consider price breaks for orders that are for a VERY LARGE QUANTITY of an item.
Please call 480-451-7454 if you are interested in purchasing a significant amount of a single item.
Do you ship internationally?
Yes we do, our minimum international order is $50.00 worth of merchandise. Please see the international section for more information. Due to increased scams and fraudulent activity, we are selective in where we ship our merchandise.
Is online ordering safe?
Security protocols and technologies currently exist to protect our customer's online orders. Most of the reported credit card fraud over the internet has involved people emailing their credit card account numbers to merchants, or web sites accepting credit cards without using any security protocols. Please do not e-mail credit card information. Such potentially insecure methods of data transmission are not used here at The Electronic Goldmine. We employ the latest in internet security and electronic commerce security:
Database Security: The Electronic Goldmine gathers customers, products, and orders in databases. Those databases are secured with passwords. Even someone typing on the computer the database is stored on would have to know the database passwords to gain access to the information.
Encoded Credit Card Slips: Credit card transactions (or slips, as they are known in the banking industry) are encoded using the Secure Electronic Commerce (SET) standard pioneered by Visa and MasterCard. Even if someone were to intercept a transaction, they would not be able to gain access to the information. Credit card transactions are handled in real time between your credit card issuer and our bank.
SSL Server Certificate: The Electronic Goldmine uses an SSL server certificate. What’s a server certificate? A company wanting to do business on the world wide web must prove to a trusted third party, such as VeriSign Inc. that they really exist and have the right to use a particular domain name (Internet address). An SSL Certificate is then assigned to that business that authenticates their domain.
When a customer uses a modern web browser, the browser can automatically check the business's authenticity. If the browser can't verify that VeriSign vouches for the business, it will refuse to start an encrypted session, or at least pop up a window warning the customer that the browser can't determine authenticity. The encryption mechanism used for SSL certificates is so secure, the U.S. government prohibits its export outside the United States.
Do you have a dealer / distributor program?
No, we sell directly to our customers at wholesale prices.
I have some surplus parts, are you interested in buying them?
Occasionally we purchase components/inventory from companies if the quantity is high enough and the price low enough. We generally do not buy used or damaged inventory. There also has to be enough quantity to make it worth the effort of advertising and warehousing the product. Please e-mail firstname.lastname@example.org with any offers. The Electronic Goldmine disclaims any implied warranties of merchantability and fitness, arising in connection with the sale of any product described in this catalog. In no event shall The Electronic Goldmine be liable for any claim for incidental or consequential damages arising out of or in connection thereof with the manufacture, sale, delivery or use of any product in this catalog.
Note: Specifications, prices and availability of items are subject to change without notice. We cannot be responsible for typographical errors. All sale prices are not permanent and are subject to change.